- What personal information do we collect?
In the context of rendering our Services, we may collect information about you. This information regularly includes the following:
- If you interact with us via our websites, phone, email or letter relating to our products or other Services: Name, company and job title (if applicable), shipping and billing address, email address, phone number, information from our correspondence with you; information on your requests, such as price and Service information, your feedback, information on repair services; payment information; and information on outstanding transactions.
- If you contact us or if you sign up to our webinars or other events from our websites: Name, company and job title (if applicable), address, email address, phone number and any additional information you provide to us.
- If you use our websites: IP address, network file system, browser data, browser type, device type, device ID, Uniform Resource Locators (URL), operating system, information on your usage of our websites and online activities.
- If you are included in our email marketing campaigns: Name, email address, whether you are already a customer, marketing campaign information, such as your reaction(s) to our marketing, and your interest in our Services.
- If you are a contractor or vendor of FormFactor: Name, company and job title (if applicable), address, email address, phone number, information from our correspondence with you; information on your services to us or work performed for us; fees and costs.
- Who is the data controller of your personal information?
FormFactor, Inc., 7005 Southfront Road, Livermore, CA 94551, USA, is the data controller. We are responsible for, and control, the processing of your personal information.
If you access Services directly from a local FormFactor, Inc., affiliate or otherwise do business with these affiliates and share personal information with that company, that company is the data controller in relation to all personal information obtained, processed and used in relation to such personal information.
- How do we collect your information?
Personal information is collected in many ways and may include:
- Personal information you provide to us: Most of the personal information we receive comes to us voluntarily from individuals in the course of their use of our Services. You are free to choose which information, if any, that you want to provide to us. Some information, such as your name, address, and information regarding requested Services, may be necessary for the activities you request. Without providing this information, you will not be able to access certain Services.
- Personal information we receive from third parties: We may receive personal information about users from third parties such as social media sites, law enforcement or other government agencies, providers of denied party screening and marketing consultants.
- Why and on which legal basis do we collect and use your personal information? (GDPR Notice)
The reasons for using your personal information may differ depending on the purpose of the collection. We regularly use your information for the following purposes and on the following legal grounds:
- We use your information in anticipation of, and in the course of, our business relationship under contracts. If you contact us to access Services, or provide goods or services to us, we use your information for the purposes of those activities, including to perform any contractual obligations. Information we use includes: information we need to contact you and communicate with you; information to provide you with individualized offers, including quotes and repricing; information to manage and execute sales and purchase requests.
- We use your information if justified by our legitimate interests. The usage of your information may also be necessary for our own business interests. For example, we may use some of your information to evaluate and review our business performance, create financial statements, or to identify potential cyber security threats. If necessary, we may also use your information to pursue or defend ourselves against legal claims. If you use our website, we may also use your information to provide and improve our website services and marketing.
- We use your information after obtaining your consent. In some cases, we may ask you to grant us separate consent to use your information for specified purposes. You are free to deny your consent. You are also free to withdraw your consent at any time for future use.
If you provide us with your email address to receive newsletters or for marketing campaigns, we will use your personal information in our email marketing campaigns. You may unsubscribe from any email newsletter or marketing campaign at any time by writing to firstname.lastname@example.org.
- We use your information to comply with legal obligations. We are obligated to retain and use certain information to comply with our legal obligations.
We will only use your information for the purposes for which we have collected it. We do not use your personal information for automated individual decision-making.
- With whom do we share your personal information?
As required in accordance with how we use it, we will share your personal information with the following third parties:
- Our subsidiaries: To support our Services, we share information with our subsidiaries such as FormFactor GmbH, FormFactor Singapore Pte. Ltd., FormFactor Beaverton, Inc., and Microprobe Incorporated.
- Service providers and advisors: Third party vendors and other service providers that perform services for us or on our behalf, which may include marketing campaign services, providing mailing or email services, tax and accounting services, product fulfilment, data enhancement services, fraud prevention, web hosting, or providing analytic services. Any such service providers will be subject to agreements to only process the data on FormFactor’s behalf and under its instructions.
- Promotional partners: Third parties with whom we partner to provide webinars or other promotional activities, which will be identified by name in the context of such activities.
- Purchasers and third parties in connection with a business transaction: Personal information may be disclosed to third parties in connection with a corporate transaction, such as a merger, acquisition, reorganization, or financing transaction.
- As required by law to regulators and law enforcement: Personal information may be disclosed to third parties as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our legal claims or to protect the security or integrity of our Services; and/or (c) to exercise or protect the rights, property, or personal safety of FormFactor, our visitors, or others.
- How long do we keep your information?
We will store personal information for as long as necessary to fulfil the purposes for which we collect it, in accordance with our legal obligations and legitimate business interests.
- How do we protect your information?
We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, change or damage, even though no security system is impenetrable. Personal information that we collect will be stored on our secure servers.
- How do we safeguard your personal information when there is an international transfer? (GDPR Notice)
As we are located in the United States, information you provide may be processed and stored in the United States. If you are in the EU or European Economic Areas (“EEA”), this may mean that your personal information will be stored in a jurisdiction that offers a level of protection that may, in certain instances, be less protective of your personal information than in the EU and EEA. These transfers of personal information take place using an acceptable data transfer mechanism, such as the EU Standard Contractual Clauses or binding corporate rules.
- What kind of cookies and tracking technologies do we use? (GDPR Notice)
- What are Cookies? Cookies are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer, tablet or mobile phone) when you visit a website. Cookies can allow websites or ad networks to recognize a user’s internet browser. This helps websites determine if the browsing device has visited them before.
- What are Cookies used for? Cookies can help us understand how our website is being used, and let you navigate between pages more efficiently to improve your browsing experience. Cookies can also help ensure that the marketing you see online is more relevant to you and your interests.
- Strictly Necessary Cookies: These cookies are essential to make websites work. They enable you to move around the websites and use their features. Without these cookies, services that are necessary for you to fully use the websites may not be available, such as accessing certain areas of the websites.
- Analytics Cookies: These cookies collect information about how people are using websites, such as which pages are visited most often, how people are moving from one link to another and if a particular user experiences error messages on certain pages. All information these cookies collect is grouped together with information from other people’s use of our websites. Overall, these cookies can provide us with analytical information about how our websites are performing and how we can improve them. We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the website and to understand more about the demographics of our users. You can learn more about Google’s practices at http://www.google.com/policies/privacy/partners and view its opt-out options at https://tools.google.com/dlpage/gaoptout.
- Functionality Cookies: These cookies remember choices you make to help companies tailor their websites to provide enhanced features and content to you. For example, these cookies can be used to remember your IP address, language choice, country selection and requested Services.
- How long will cookies stay on your browsing device? The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing the website that has set the cookie. Persistent cookies stay on your browsing device after you have finished browsing a particular website, until they are deleted or until they expire. Most browsing devices allow you to delete cookies at any time.
- Children’s Privacy.
We do not knowingly collect or solicit any information from anyone under the age of 13 on this website. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will promptly delete that information. If you believe that we might have any information from a child under 13, please contact us using the contact details listed below.
We will not process any personal information on the ground of a consent from children residing in the EU who are under the age of 16.
- What rights and choices do you have?
We want you to understand your rights and choices regarding how we may use your personal information. These rights and choices may include the following:
- Accessing and modifying your information. To request or modify the personal information we hold about you, please write to us at the contact address provided in this policy.
- Email Communications. You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications or by following this link. We strive to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of products, technical and security notices).
- Cookies Settings and Preferences. You may disable cookies and other tracking technologies through the settings in your browser.
- Individual Rights (GDPR Notice)
If you are a resident in the EU, you have the following rights concerning your personal information that we hold, where required by law:
- Right of access. The right to obtain access to your personal information.
- Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
- Right to erasure. The right to request us to erase your personal information when it is no longer necessary for the purposes for which we have collected it; you have withdrawn your consent and no other legal ground for the processing exists; you objected and no overriding legitimate grounds for the processing exists; the processing is unlawful; or erasure is required to comply with a legal obligation.
- Right to restriction. The right to obtain restriction of the processing undertaken by us of your personal information in certain circumstances, such as, where the accuracy of the personal information is contested by you.
- Right to portability. The right to move, copy or transfer personal information from one organization to another.
- Right to Object: You have the right to object to the processing of your personal information for compelling and legitimate reasons if the processing is based on our legitimate interest.
If you wish to exercise one of these rights, please contact us using the contact details listed below.
In addition, EU residents also have the right to lodge a complaint with the local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
- How to contact us?
For enquiries regarding FormFactor’s activities under the GDPR in Germany, you may also want to contact our Data Compliance Officer in Germany:
Koenigsbruecker Landstr. 29
01109 Dresden, Germany
- Links to Other Websites and Services
The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies or their collection, use or sharing of your information. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information.
Last Update: May 2018
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